Returns & Exchanges
Ready-to-Wear Pieces
If something arrives damaged or isn't as described, get in touch within 14 days and I'll make it right — repair, replacement, or refund, depending on the situation. That's your right under Australian Consumer Law, and I'll always honour it.
Change of mind isn't grounds for a return. These are small-batch, handmade pieces — please choose thoughtfully.
Made-to-Order & Custom Pieces
Because every custom piece is made specifically for you, I'm unable to accept returns or offer refunds for change of mind. If your piece arrives with a fault or doesn't match what we agreed, contact me within 14 days and I'll fix it.
How to Get in Touch
Email me at sturley.jewels@gmail.com within 14 days of receiving your order. Include your order number and a photo if relevant, and I'll get back to you promptly.